Withdrawal requests cut off time is 12:00 AEST/AEDT. If your withdrawal is submitted before this time it will be processed on the day of receipt. If your withdrawal is submitted after this time it will be processed on the following business day.

Arena Capital Fx does not charge additional fees for deposits and/or withdrawals. However, you should be aware that additional fees may occur at some banking institutions. Arena Capital Fx is not responsible for any additional bank charges.

International Bank Wire Transfers may take up to 14 days and incur additional intermediary and/or beneficiary fees.

Credit / Debit Card withdrawals* are processed free of charge. Once processed, Credit / Debit Card withdrawals may take 3-5 business days to reach you credit card. You should however be aware that in some rare occasions, this may sometimes take up to 10 business days depending on the banks end.

Should you wish to withdraw an amount in excess of the sum deposited by Verified by Visa /MasterCard Secure Credit / Debit Card, you will be required to utilize another deposit method used earlier or a bank wire option.

Paypal / Neteller / Skrill withdrawals must be made from the same account from where the funds were sent initially. These transactions are processed free of charge and are instant once processed.

If your uploaded credit / debit card has already expired, please upload the new card in your client area to continue using the deposit and withdrawals services without any interruptions. If the new card’s number is different to the expired card’s number, you would need to submit a letter issued from the old card’s issuer bank confirming that the new card has been issued in replacement of the old card.

If your uploaded credit / debit card has been lost / stolen / damaged / cancelled, you would need to submit a letter issued from the old card’s issuer bank confirming that the old card is no longer valid.

If the newly uploaded card has not been used for funding prior to requesting a withdrawal, you would need to deposit a small amount to activate withdrawal facility on this card.

Arena Capital Fx, at its own discretion, may ask you to submit supporting documentation (for example, deposit receipts for the payments processed via old card or card statement showing deposit transactions) before releasing funds to the new card.

To withdraw an amount more than the sum deposited by Verified by Visa / MasterCard Secure Credit / Debit Card, you will be required to use another deposit method that has been used earlier or a bank wire transfer option.

Webmoney transactions are processed by Ingenico ePayments (Formerly Global Collect). Ingenico ePayments (Formerly Global Collect) does not permit Webmoney refunds. All Webmoney deposits must be withdrawn by bank transfer which may incur additional charges. Webmoney transactions once processed via bank transfer may take 3-5 business days to reach your bank account.

Accounts funded by Fasapay, are withdrawn via bank wire transfers which may incur additional charges. Once processed via bank transfer, the funds may take 3-5 business days to reach your bank account.

Accounts funded by Poli / Bpay are withdrawn via bank wire transfers and do not incur any additional bank charges if withdrawn to a domestic bank account. Domestic Bank Transfers within Australia will usually reach your bank within 2-3 business days.

Accounts funded by Rapidpay are withdrawn via bank wire transfers which may incur additional charges. Once processed via bank transfer, the funds may take 3-5 business days to reach your bank account.

Accounts funded by Klarna are withdrawn via bank wire transfers which may incur additional charges. Once processed via bank transfer, the funds may take 3-5 business days to reach your bank account.

For first Wire transfer withdrawals we require that you provide us with a supporting copy of the bank statement related to your registered bank account.

For first Vietnamese Internet banking withdrawals, we require that you provide us with a supporting copy of the bank statement related to your registered bank account.

If you are withdrawing your funds deposited via Thai Internet Banking option to a Thai bank account, you will require to upload a clear picture or a coloured scan copy of your bank book. Once processed, the funds may take one business day to reach your account.

Arena Capital Fx does not process payments to third parties. Please ensure that all withdrawal requests from your trading account go to a bank account or a source in your name. Payments to Joint Bank Accounts / Credit Cards are accepted if the trading account holder is one on the parties on the Bank Account / Credit Card.

Payment process

For faster processing we recommend that all account holders deposit funds into their trading account from inside their Secure Client Area. From your Secure Client Area you will be able to fund your account in real time using one of the instant funding methods. In certain instances, it may take up to an hour for deposits to be processed into the designated trading account. Such cases are outside of Arena Capital Fx control, and we shall not be held liable for any losses or additional losses.

Security of Funds

When funding your trading account, client money is held in Segregated Client Trust Accounts with Top-Tier International Banks. Electronic payments are processed using SSL (Secure Socket Layer) technology and are encrypted to ensure security. All payment information is confidential and used only for the purpose of funding your trading account with Arena Capital Fx.

Bank Fees

Arena Capital Fx does not charge any additional fees for deposits or withdrawals. You should however be aware that you may incur fees, such as intermediary fees, on payments to and from some international banking institutions. Arena Capital Fx accepts no responsibility for any such bank fees.

Third Party Payments

Arena Capital Fx does not accept payments from third parties. Please ensure that all deposits into your trading account come from a bank account in your name. Payments from Joint Bank Accounts / Credit Cards are accepted if the trading account holder is one of the parties on the Bank Account / Credit Card.